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Balanced Energy Massage


Servicing the western North Carolina areas of

Cashiers, Sapphire, Lake Toxaway, Highlands, Glenville and Brevard


Balancing the mind, body, and soul through holistic

Therapeutic Massage, Neuromuscular Therapy, Myofascial Release, CranioSacral & Reiki.



Frequently Asked Massage Therapy Questions



Massage locations in Cashiers, Sapphire, Lake Toxaway, Highlands, Cullowhee, Sylva, and Franklin, NCWhat should I expect for my first visit with Balanced Energy?

Once you arrive at Balanced Energy, your therapist will greet you and ask you to fill out a Client Intake Form. The Client Intake Form is where you record any medical history, past/present injuries and other physical conditions we should be made aware of.  Your massage therapist will review the Client Intake Form with you. They will inquire about the reason(s) you are coming for a massage, your current physical condition and any specific areas in which you are experiencing pain or would like addressed during your massage.


Who Will Perform the Massage?
Your massage will be conducted by Nancy M Caponi, LMBT (NC #13620).  Nancy has received over 1,200 hours of training in Swedish Massage, Orthopedic, Neuromuscular Therapy, Deep Tissue/Trigger Point, Myofascial Release, CranioSacral, Reiki, Prenatal, Shamanism, and Lymphatic Drainage.  Although no two massages are exactly alike, you may request a certain technique.


Must I Be Completely Undressed?
Except for CranioSacral, Reiki, and Shaman treatments, massage is traditionally applied to bare skin, lubricated with oil, cream, or lotion. This doesnít mean that the clientís modesty is ever compromised. You will be properly draped during the entire session with a large sheet and/or towels, carefully undraping only one area of the body at a time as the need arises.


While many clients have no qualms about removing all of their clothing, some prefer to leave on their undergarments, or even some of their outer clothing.  Some massage techniques are impossible to apply through clothing; but we can work around this and treat the areas that you feel comfortable with.

Will The Practitioner Be Present When I Disrobe?
The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet and blanket. Your massage therapist will give you a few minutes for this process and will knock on the door to ask if you are ready before entering your room.  The massage table is padded and a heating blanket is placed beneath the sheet, which you can have adjusted to your preference. There will be relaxing music playing, unless you request otherwise.  Once your massage therapy session is completed, your therapist will leave the room so you may re-dress. Your therapist will wait outside the room for you, and then take you back to the front area.
Will I Be Covered During The Session?
You will be properly draped at all times to keep you warm and comfortable.  Only the area being worked on will be exposed.

What Parts of My Body Will Be Massaged?
The extent of a massage will depend on several factors, including the length of the session, the specific need for treatment, the techniques used, and the clientís comfort level with touch.

When there is an injury or condition to be addressed, the entire session may focus on a single area. There may also be a need for treatment of other body areas that are affected by an injury, such as when a sprained ankle forces the opposite leg to bear all the stress of walking and weight-bearing.

When a massage is sought for relaxation, you and the practitioner will discuss the desired outcome of your session.  This will determine which parts of your body require massage.  A typical full body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders with the abdomen and/or gluteus/hip area as optional.  You will not be touched on or near your genitals (male or female) or breasts (male or female).  If you are uncomfortable with being massaged in any area, just inform the therapist of your wishes and the therapist will adjust the massage accordingly.

Will Oil or Cream Be Used?
Your choice of the highest quality hypo-allergenic massage oil or cream may be used to permit your muscles to be worked on without causing excessive friction to the skin.  The lubricants used will hydrate the skin and be readily absorbed.

What Will The Massage Feel Like? 
It depends on the techniques used.  In general a massage session may start with broad, flowing strokes which will help to calm your nervous system and relax exterior muscle tension.  As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension.  You should communicate immediately if you feel any discomfort so that another approach may be taken.  Massages are most effective when your body is not resisting.  As you are breathing out, try "breathing" into the area being work upon.


Does massage hurt?

In the course of a massage, the therapist will probably find areas of tenderness or pain.  The level of pain will depend entirely on the therapistís techniques.  Receiving massage strokes in tender areas often creates a very satisfying sensation of "good pain."  If, however, a client has to hold their breath, furrow their brow, or tense their body to endure the pain, they need to ask the therapist to decrease the pressure or try a different technique. Severe pain triggers the release of stress hormones into the bloodstream, which is hardly the goal of massage therapy.


Some massage techniques involve deep pressure that can be very painful, yet they have long-term benefits that may outweigh the short-term discomfort.  A professional therapist will always explain the benefits of painful procedures and allow the client to accept or decline such procedures.

What Should I Do During the massage Session?
Make yourself comfortable.  The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax.  Others like to talk during their session.  Feel free to ask the practitioner questions about massage in general or about the particular technique you are receiving.


Where Will My Massage Session Take Place?  
Environment is important to the massage experience.  Your massage session will take place in a warm, comfortable, quiet room.  If the desired experience is to be relaxing, then having low-level lighting, soft music, and a pleasing aroma all add to the effect.   


Do we have a Code of Ethics?

Yes, they are as follows;
1. We provide the best quality care to anyone that seeks our professional help.
2. We accept all clients without discrimination.
3. We acknowledge the confidential nature of the professional relationship with a client and respect each client's right to privacy.
4. We practice only the modalities in which we have been professionally trained and certified.
5. We in no way participate or engage in any type of sexual activities with my client.
6. We maintain a safe, clean and professional environment.


If you've never experienced a massage, you've come to the right place. 

If your question about massage is not answered here, please feel free to call or E-mail us. How to Contact Us


Please note that Balanced Energy accepts ONLY cash or checks...no credit cards at the Lake Toxaway location.

VISA, MasterCard, Discover and American Express are taken at the Cashiers location.




Gift Certificates are available for all services and make a wonderful gift for birthdays, Anniversaries, the Holidays, or "Just Because" for that someone special in your life.



Balanced Energy Massage Locations in the western North Carolina Area:

Cashiers, NC - Cashiers Chiropractic & Acupuncture, 130 US-64 E, 2nd Floor, Cashiers, NC 28717 (Mondays/Wednesdays/Fridays only) - please call (828) 743-9070 to schedule here

Lake Toxaway, NC - Please call 214-668-5620 for directions


Outcalls are also available to the areas of

Cashiers, Sapphire, Lake Toxaway, Glenville and Brevard - Please add a $30 per visit Service Fee





Nancy M. Caponi

Licensed Massage and Bodywork Therapist (NC #13620)

Certified Neuromuscular Therapist (NMT)

Certified Orthopedic Massage Therapist (OMT)

Certified Equine Sports Massage Therapist (ESMT)


What is Therapeutic Massage?    What is Myofascial Release?  What is Reiki?  What is CranioSacral?   What is Neuromuscular Therapy?